SUNNYVALE, Calif., May 02, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN
(http://www.nasdaq.com/symbol/egan)), the leading AI knowledge platform for
customer service, today announced an online seminar on generative AI for
customer service, featuring one of its leading utility clients.
"Most AI projects fail. Some estimates place the failure rate as high as
80%-almost double the rate of corporate IT project failures a decade ago,"
writes the Harvard Business Review (https://hbr.org/2023/11/keep-your-ai-
projects-on-track). Businesses are hungry for lessons learned in implementing
Generative AI so they can increase their odds of success.
The utility client will talk about how they were able to accelerate knowledge
building five-fold, while enabling a stellar 98% findability in answers for its
contact center agents with eGain's AI knowledge platform. Attendees will get a
unique offer for a no-risk, no-cost production pilot called "Innovation in 30
Days (https://www.egain.com/gen-ai-knowledge-management-software-risk-free-
trial/)", where they can try out Gen AI for customer service, underpinned by the
eGain Knowledge Hub (https://www.egain.com/products/knowledge-hub/)(TM).
More Information
Topic: Generative AI for Customer Service: Success Stories and Lessons Learned
Date: May 9, 2024
Time: 10 am EDT (Eastern Daylight Time), 3 pm BST (British Summer Time)
Registration link: https://bit.ly/3UHeBDb
About eGain
Infused with AI and analytics, eGain Knowledge Hub improves customer experience
and reduces cost of service with virtual assistance, self-service, and modern
agent desktop tools. Visit www.eGain.com for more info.
Media Contact
Michael Messner
408 636 4514
press@egain.com
eGain, the eGain logo, and all other eGain product names and slogans are
trademarks or registered trademarks of eGain Corp. in the United States and/or
other countries. All other company names and products mentioned in this release
may be trademarks or registered trademarks of the respective companies.
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