* Zoom Workplace, the new AI-powered collaboration platform, helps reimagine

    teamwork, facilitate connections, and improve productivity - all within the
    Zoom experience users trust and love
  * Zoom announces 40 new innovations, including new Zoom AI Companion features
    for Zoom Phone, Team Chat, Events, and Contact Center, and its expansion to
    include Ask AI Companion, which works across the platform to help employees
    make the most of their time
  * New Zoom Contact Center innovations include additional digital channels,
    enhanced AI features, insights, and additional integrations to help
    businesses strengthen customer relationships and empower agents

ORLANDO, Fla., March 25, 2024 (GLOBE NEWSWIRE) -- Today Zoom Video
Communications, Inc. (https://zoom.us/) (NASDAQ: ZM) announced Zoom Workplace,
its AI-powered, open collaboration platform, and introduced new AI Companion
expansions to help reimagine teamwork. Zoom's latest products and features,
including new AI Companion features for Zoom Phone and extended capabilities
with Ask AI Companion, a refreshed look within the Zoom app, and more, will
provide its customers with the all-in-one AI-powered platform they need to power
modern work. Zoom also announced customer experience enhancements to Zoom
Contact Center, so businesses can strengthen customer relationships and leverage
real-time AI-powered insights to improve live agent engagements.
"We have seen the positive impact that Zoom AI Companion has had on our business
and our customers, transforming how we work by freeing up precious time for
collaborative teamwork," said Smita Hashim, chief product officer at Zoom. "Zoom
Workplace with AI Companion will help solve real customer problems by bringing
the core collaboration solutions into a single AI-powered platform to help
improve productivity, efficiency, and the overall workday, all within the Zoom
experience users trust and love."
Drive Impact with AI Companion
Zoom continues to elevate AI within its platform, helping users harness their
productivity directly within their existing workflows, enhancing employees'
skills, and empowering teams to focus their time where it matters. Zoom's latest
AI Companion innovations will include Ask AI Companion, an enhancement of the
digital assistant that will help users prepare for their workday across Zoom
Workplace, plus AI Companion for Zoom Phone and additional capabilities for Team
Chat and Whiteboard. All AI Companion features will continue to be included at
no additional cost with the paid services in eligible Zoom user accounts.
Ask AI Companion will provide a new way to interact with AI Companion across the
Zoom platform. Users can enhance their productivity and be better prepared for
their workday with Ask AI Companion, which will gather, synthesize, and share
information from Zoom Meetings, Mail, Team Chat, Notes, Docs, and more. Ask AI
Companion will also help prepare users for and recap meetings, show relevant
action items, draft agendas, and summarize chat and email threads, as well as
documents. In a later release after the initial launch, Ask AI Companion will be
able to pull relevant content from select third-party applications (if the
customer chooses to enable them) to be even more helpful.
Zoom Phone is now boosted with AI Companion capabilities to help make calls and
follow-up more productive. With AI Companion in Zoom Phone, users can request a
post-call summary and next steps, so they can focus on the conversation instead
of taking notes. If they miss an important call, voicemail prioritization helps
elevate urgent messages, moving them to the top of the queue, and voicemail task
extraction delivers tasks from voicemails to help users understand the next
steps without listening to every voicemail. Team SMS thread summary also
provides a concise overview of Team SMS threads in PowerPack, so users can
quickly catch up after stepping away.
Other AI Companion innovations across the platform will include new Team Chat
and Whiteboard capabilities. In Team Chat, AI Companion now helps users save
time with smart scheduling that automatically detects the intent for a meeting
in chat and suggests a meeting time, and in the future will provide sentence
completion and will expand to support 38 languages (in preview) for the chat
compose and thread summary features. Zoom Whiteboard users are now able to
generate and refine whiteboard flowcharts and mind maps using a simple prompt to
kick-start ideation and creativity. For more information about AI Companion
innovations, visit the Zoom blog (https://www.zoom.com/en/blog/ask-zoom-ai-
companion/).
Reimagine Teamwork with Zoom Workplace
Zoom Workplace (http://zoom.com/zoomworkplace), the company's AI-powered
collaboration platform, will deliver new innovations to help businesses
reimagine teamwork, facilitate connections, improve productivity, and optimize
flexible work experiences. Zoom Workplace will elevate the Zoom experience with
Zoom AI Companion so that all employees within a company can be more productive,
collaborate better, and enhance their skills.
Zoom Workplace will continue to be an open platform that enables customer
choice. Zoom's APIs, SDKs, and over 2,500 integrations in the Zoom App
Marketplace make it easy for customers to integrate Zoom into existing tech or
integrate users' favorite apps into Zoom.
With the introduction of Zoom Workplace, Zoom is unveiling a refreshed user
experience with more choices, including the ability to choose from four color
themes within the Zoom app, so users can make the app their own. Hosts will also
have the opportunity to add customized virtual meeting backgrounds to tailor the
feel or focus of the meeting.
"With Zoom, there aren't any challenges with implementing complex tools, so we
can focus on engaging our employees and collaborating on the work that matters,"
said Diofanto Rosales, vice president of digital workplace and IT infrastructure
at Flex. "Zoom Workplace will bring all our essential work tools together in a
single app, making it easier than ever to get work done."
For Zoom Meetings, users will see a new Meetings tab within the Zoom app that
will allow users to collaborate before, during, and after meetings. It will
support traditional calendar views and will serve as the central place for
agendas, recordings, and other shared assets such as documents, plus AI
Companion smart recordings and meeting summaries. Last year Zoom introduced
continuous meeting chat, which helps users continue chat conversations so
collaboration can continue outside of meetings asynchronously and throughout the
life of a project. With the new Meetings tab, users will be able to access
continuous meeting chats from the Meeting card before and after the meeting.
During meetings, the new multi-speaker view will automatically adapt the video
layout to highlight active speakers to help attendees follow the discussion more
easily. AI-powered portrait lighting will help illuminate users' faces in poor
lighting, and generative AI virtual backgrounds will allow users to create
custom backgrounds.
Additional new features for Meetings will include a customizable toolbar that
will allow users to pin their most-used features, multi-share, which will allow
multiple participants to share their screens and documents, whiteboards, and
notes simultaneously, and document collaboration that will provide the ability
to select documents, streamline document access permissions, and co-edit right
from meetings with documents from third-party apps.
In Zoom Team Chat, asynchronous communication will be boosted by Team Chat tabs
that will help users stay organized by keeping channel-related assets like
links, whiteboards, and resources in a single view, shared spaces that provide a
shared grouping of channels to help users better organize conversations and
improve discoverability of relevant project or team-based topics, and workflow
automation, a powerful, no-code workflow engine, will be easily configurable to
automate business tasks in Team Chat.
For hybrid and onsite organizations, navigating the office will be easier than
ever with the introduction of a Workspaces tab, providing access to Workspace
Reservation with wayfinding and Visitor Management directly from the Zoom
Workplace app. To help make meetings more inclusive, Zoom Rooms will include the
option to enable new smart name tags, which will be able to automatically apply
name tags to people in a Zoom Room during a meeting.
When one screen isn't enough, users will be able to expand Zoom Rooms with a
companion device for an additional screen to collaborate with audio and video.
For Workvivo customers, a new integration with Zoom Rooms will provide the
ability to instantly broadcast important updates, news, and events to employees
using Workvivo TV with certified devices for Zoom Rooms.
"Businesses are looking for AI-powered solutions that will help them move the
dial by boosting employee productivity and team collaboration," said Zeus
Kerravala, Principal Analyst at ZK Research. "Zoom's newest innovations,
including its release of Zoom Workplace and Ask AI Companion, demonstrate its
commitment to deploying AI that is intuitive and effective across one platform
to improve productivity and collaboration."
At launch, Zoom One bundles will be rebranded as Zoom Workplace bundles, giving
new and existing customers simple pricing for Zoom's different offerings. For
more information about Zoom Workplace, visit the Zoom blog
(https://www.zoom.com/en/blog/introducing-zoom-workplace/).
Strengthen Customer Relationships with Zoom Business Services
Zoom's business services include AI-powered solutions for marketing, customer
care, and sales. Tightly integrated with Zoom Workplace, Zoom Business Services
empower customer-facing employees to provide exceptional experiences throughout
the customer lifecycle.
Zoom Contact Center already includes AI Companion for Contact Center at no
additional cost. Further real-time capabilities available with AI Expert Assist
include intelligently retrieving and suggesting the best responses from a
curated set of knowledge bases, customer relationship management (CRM) systems,
and other systems of record. Now supervisors are getting even more AI Companion
for Contact Center capabilities. Supervisors now have visibility into their
agents' live engagements with real-time customer sentiment, live transcriptions,
and conversation summaries from a single dashboard to help them better manage
agents and easily identify when they need to provide assistance.
In Zoom Contact Center, businesses can now expand their digital communication
channels to include WhatsApp and inbound email, giving customers more
flexibility and choice, and making it easier for agents to engage and respond to
customers.
Agents will benefit from custom app integration with Zoom's open and flexible
framework that allows teams to build apps from proprietary or third-party data
sources that surface relevant customer information directly within the agent
desktop, which reduces toggling between apps and allows for personalization and
faster resolutions. Agents will also benefit from deep integration with Zoom
Workplace, which will allow them to seamlessly direct transfer customers with
AI-generated engagement summaries to back-office experts using Zoom Phone Power
Pack, enabling seamless escalations and helping reduce handling time.
Zoom Contact Center and Zoom Phone will also offer an integration with PCI Pal
to enable secure capture of payment data, including PCI attestation of
compliance (AOC). Also, Zoom Contact Center customers now have the ability to
store certain data locally in Zoom's EU data center, designed to meet the data
storage needs of EU-based customers.
Revenue organizations who use Zoom Revenue Accelerator can now enhance their
customer conversations with deal memos, which will provide a brief summary of a
conversation and an analysis of its impact on the possibility of winning a deal.
Coming soon, a built-in automated scorecard will help improve sales outcomes by
creating scorecards that rate customer interactions and provide actionable
feedback.
For marketing professionals, Zoom Events enhancements amplify their hybrid
events to help make them more engaging. With new AI Companion image generation
(https://www.zoom.com/en/blog/ai-image-generation-zoom-events/), hosts can now
create custom images based on a simple text prompt for event registration pages,
virtual backgrounds, and marketing emails. To help bridge the gap between hybrid
events and in-person events, the Swoogo integration for Zoom Events
(https://news.zoom.us/zoom-and-swoogo-launch-events-integration/) allows event
professionals to reach broader audiences. For more information about Zoom's
business services innovations, visit the Zoom blog
(https://www.zoom.com/en/blog/zoom-speed-10-new-cx-updates-to-help-you-stay-one-
step-ahead/).
Newly announced products and features are expected to roll out over April and
May. Some features and products may not be available for all regions and
industry verticals at launch.
About Zoom
Zoom's mission is to provide one platform that delivers limitless human
connection. Zoom Workplace - the company's AI-powered, open collaboration
platform built for modern work - will streamline communications, increase
employee engagement, optimize in-person time, improve productivity, and offer
customer choice with third-party apps and integrations. Zoom Workplace, powered
by Zoom AI Companion, will include collaboration solutions like meetings, team
chat, phone, scheduler, whiteboard, spaces, Workvivo, and more. Together with
Zoom Workplace, Zoom's Business Services for sales, marketing, and customer care
teams, including Zoom Contact Center, strengthen customer relationships
throughout the customer lifecycle. Founded in 2011, Zoom is publicly traded
(NASDAQ:ZM) and headquartered in San Jose, California. Get more info at zoom.com
(http://zoom.com/).
Zoom Public Relations
Lacretia Nichols
press@zoom.us
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