SAN MATEO, Calif., Jan. 29, 2024 (GLOBE NEWSWIRE) -- Freshworks Inc
(https://www.freshworks.com?utm_source=usa&utm_medium=pressrelease&utm_campaign=
pr2024jan). (NASDAQ: FRSH) announced today that it has signed a multi-year
Strategic Collaboration Agreement (SCA) with Amazon Web Services
(https://aws.amazon.com/?utm_source=usa&utm_medium=content&utm_campaign=pr2024ja
n)(AWS) to develop and expand Freshworks' capabilities on AWS. The agreement is
set to commence in early 2024, with Freshworks' platform and full suite of
solutions becoming available as Software-as-a-Service (SaaS) offerings in AWS
Marketplace, (https://aws.amazon.com/marketplace/seller-profile?id=6f2a621c-
9f0c-470d-b784-3eccd66dc558) a digital catalog with thousands of software
listings from independent software vendors (ISV) that make it easy to find,
test, buy, and deploy software that runs on AWS.
This SCA aims to provide AWS customers with new ways to purchase and use
Freshworks' solutions, including industry-specific, artificial intelligence
(AI)-powered business applications to be hosted on AWS. The collaboration brings
together the benefits of Freshworks and AWS, to help businesses deliver better,
faster, and easier customer and employee experiences.
"We are delighted to build upon our long-standing relationship with Freshworks.
With this latest enhancement to our collaboration, we are able to accelerate
initiatives focused on enabling customers to be more innovative, productive and
successful in this new AI era," said Chris Casey, General Manager, AWS Partners
Asia Pacific & Japan.
AWS and Freshworks have built multiple integrations to provide customers a
better experience in managing and using AWS resources with the power and
flexibility of Freshworks solutions. There are over 500 shared customers that
are actively using Freshworks products with AWS services like Amazon Connect,
Amazon CloudWatch, Amazon EventBridge, AWS Lambda, and more. Freshworks has
achieved AWS Retail Competency status, Small and Medium Business Software
Competency status and AWS Cloud Operations Competency status. In addition to
being a member of the AWS Partner Network (APN) and an AWS Public Sector
Partner, Freshworks is a participant in the AWS ISV Accelerate program and AWS
Global Startup program, while also offering solutions in AWS Marketplace.
"Freshworks has a vision to deliver modern and innovative AI-enabled customer
and employee service solutions that enable companies of all sizes to deliver
personalized experiences and increase productivity," said Doug Farber, Senior
Vice President of Channels and Alliances at Freshworks. "This SCA with AWS
allows us to assist our customers in making easy-to-use information technology
(IT), customer service (CS) and customer relationship management (CRM) solutions
available and achieving tangible business efficiencies."
"As a provider of a complete digital mailbox solution, we understand the
importance of seamless operations and exceptional customer experiences.
Freshworks' customer service solutions have revolutionized our operations,
empowering our team to create delightful moments for our customers that help
drive our growth," said Dan Medina, Director of Customer Service Operations,
iPostal1. "We feel especially secure knowing Freshworks' foundation on AWS
provides unmatched reliability. In fact, Freshworks is more than just a software
provider; they are a crucial link in delivering outstanding customer service and
operational excellence."
About Freshworks
Freshworks Inc.
(https://www.freshworks.com/?utm_source=global&utm_medium=pressrelease&utm_campa
ign=pr2024jan) (NASDAQ: FRSH) creates AI-boosted business software anyone can
use. Purpose-built for IT, customer support, and sales and marketing teams, our
products are designed to let everyone work more efficiently and deliver more
value for immediate business impact. Headquartered in San Mateo, California,
Freshworks operates around the world to serve more than 66,000 customers,
including American Express, Blue Nile, Bridgestone, Databricks, Fila, and
OfficeMax. For the freshest company news, visit www.freshworks.com and follow us
on Facebook (https://www.facebook.com/FreshworksInc/), LinkedIn
(https://www.linkedin.com/company/freshworks-inc/), and X
(https://twitter.com/FreshworksInc).
© 2024 Freshworks Inc. All Rights Reserved. Freshworks and its associated logo
is a trademark of Freshworks Inc. All other company, brand and product names may
be trademarks or registered trademarks of their respective companies. Nothing in
this press release should be construed to the contrary, or as an approval,
endorsement or sponsorship by any third parties of Freshworks Inc. or any aspect
of this press release.
Contact:
Abigail Watts
PR@Freshworks.com (mailto:PR@Freshworks.com)
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