Enhances IT Asset Management Capabilities Designed to Provide Customers with a

                          Single, Integrated Platform
      New Capabilities Help Customers Reduce Risk, Solve Incidents Faster

SAN MATEO, Calif., June 06, 2024 (GLOBE NEWSWIRE) -- Freshworks Inc.
(https://www.freshworks.com/?utm_source=usa&utm_medium=pressrelease&utm_campaign
=pr2024jun) (NASDAQ: FRSH) today announced the completion of its acquisition of
Device42, a company that provides comprehensive, continuously up-to-date views
of assets across an organization's entire IT infrastructure. The acquisition
marks a significant milestone for Freshworks, reinforcing its commitment to
empowering IT teams with robust IT Asset Management (ITAM) solutions.
In today's ever-changing digital world, IT teams play a major role in delivering
business value with speed and responsiveness being critical for success. Upon
the integration of Freshworks and Device42 solutions, customers will be able to
benefit from a unified platform that delivers enhanced ITSM (IT Service
Management) and ITAM (IT Asset Management Software) capabilities including
advanced asset discovery and application dependency mapping, enabling them to
anticipate risks better and resolve incidents faster.
"This move reinforces our position in the ITSM market and shows our commitment
to delivering value to IT teams worldwide," said Dennis Woodside, CEO of
Freshworks. "By combining our offerings with Device42's, we're even better
positioned to meet the needs of both Freshworks and Device42 customers and
partners to drive innovation in IT asset management."
Raj Jalan, CEO of Device42, added, "Historically, we've partnered with
Freshworks to provide industry-leading IT Infrastructure discovery and mapping,
a win-win for customers and partners. This acquisition represents a significant
step forward in delivering more comprehensive IT solutions that empowers
organizations to optimize IT operations and drive business success. We are also
excited about Freshworks' AI focus as that aligns with our strategy to deliver
added value faster to our customers."
Once Freshworks and Device42 are combined in a single integrated platform, IT
and operations teams will be able to gain access to an up-to-date, high-
integrity source of truth for IT asset data. This partnership will enable users
to predict issues, automate remediation for critical IT services, and better
support customers and employees, optimize delivery costs, and mitigate risks to
critical services.
"Unifying advanced asset management capabilities with robust ITOM (IT Operations
Management) and ITSM offerings is in high demand. Teams are pushing to better
understand their IT landscape for greater efficiency in service delivery and
reliability in IT operations," said Snow Tempest, Research Manager at IDC. "This
presents significant opportunities for customers of all sizes."
For more information about Freshworks and its solutions, please visit the
Freshworks website
(https://www.freshworks.com/?utm_source=usa&utm_medium=pressrelease&utm_campaign
=pr2024jun).
Forward-Looking Statements
This release contains forward-looking statements within the meaning of the
Private Securities Litigation Reform Act of 1995. These forward-looking
statements are based on management's current beliefs and certain assumptions
made by the company, all of which are subject to change. Forward-looking
statements generally can be identified by the use of forward-looking terminology
such as, "will," or similar expressions. Such statements involve risks and
uncertainties, including those factors that are described under "Risk Factors"
included in our Annual Report on Form 10-K for the year ended December
31, 2023, and other documents of Freshworks Inc. we file with the Securities and
Exchange Commission from time to time (available at www.sec.gov
(http://www.sec.gov/)). We caution you not to place undue reliance on forward-
looking statements, which speak only as of the date hereof and are based on
information available to us at the time the statements are made and/or
management's good faith belief as of that time with respect to future events. We
assume no obligation to update any forward-looking statements in order to
reflect events or circumstances that may arise after the date of this release,
except as required by law.
About Freshworks Inc.
Freshworks Inc. (NASDAQ: FRSH) makes it easy for companies to delight their
customers and their employees. Our AI-powered customer and employee-service
solutions increase efficiency and improve engagement for companies of all sizes.
The result is happier customers and more productive employees. Headquartered in
San Mateo, California, Freshworks operates around the world to serve more than
67,000 customers, including American Express, Bridgestone, Databricks, Fila,
Nucor and Sony. For the latest company news, visit www.freshworks.com
(https://www.freshworks.com/?utm_source=usa&utm_medium=pressrelease&utm_campaign
=pr2024jun) and follow us on Facebook (https://www.facebook.com/FreshworksInc/),
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© 2024 Freshworks Inc. All Rights Reserved. Freshworks and its associated logo
is a trademark of Freshworks Inc. All other company, brand and product names may
be trademarks or registered trademarks of their respective companies. Nothing in
this press release should be construed to the contrary, or as an approval,
endorsement or sponsorship by any third party of Freshworks Inc. or any aspect
of this press release.
Media Relations Contact:
Erika Howard
pr@freshworks.com (mailto:pr@freshworks.com)
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