BERLIN, March 20, 2024 (GLOBE NEWSWIRE) -- Freshworks Inc
(http://www.freshworks.com/?utm_source=de&utm_medium=pressrelease&utm_campaign=p
r2024mar). (NASDAQ: FRSH) announces that Porsche eBike Performance
(https://www.porsche-ebike-performance.com/en/), a Porsche subsidiary dedicated
to developing pioneering electric drive systems for e-bikes, has streamlined its
IT operations with Freshworks' AI powered business software, Freshservice
(https://www.freshworks.com/freshservice/lp/home-
bem/?tactic_id=5645079&utm_source=google-adwords&utm_medium=FS-Search-Brand-
UKI&utm_campaign=FS-Search-Brand-
UKI&utm_term=freshservice&device=c&matchtype=e&network=g&gclid=Cj0KCQiAwbitBhDIA
RIsABfFYIKV88PaJfqCaPoi5IlBFpo9S72rv0_8fTQvjZ163eYT0Sn0sqFXIVgaAsgwEALw_wcB&audi
ence=kwd-67396891110&ad_id=490862071338&gad_source=1)(TM) and Freddy Copilot
(https://www.freshworks.com/freddy-ai/) capabilities to further improve agent
productivity.
Launched in 2022, Porsche eBike Performance aims to make a significant impact in
the e-bike sector with its innovative solutions. The company faced the challenge
of rapidly scaling IT service delivery to support its global release of new
products by mid-decade. The IT team turned to Freshworks to standardize
processes and provide better support for the fast-growing company of over 300
employees.
Porsche eBike Performance adopted Freshservice for IT, streamlining service
requests, and expediting IT service delivery. The platform's centralized service
portal, orchestration apps, and integrations, including Microsoft Teams
Servicebot (https://www.freshworks.com/apps/msteams-
freshservice/?utm_source=de&utm_medium=pressrelease&utm_campaign=pr2024jan),
have optimized IT operations. By tapping into Freshservice's powerful
automations and built-in AI features, Porsche eBike Performance implemented IT
workflows that help employees work more efficiently.
After implementing Freshservice, the team experimented with virtual agents and
chatbots - quickly realizing real returns on their investment. Freshservice's
generative AI-powered virtual agent - in conjunction with the Microsoft Teams
Servicebot - provides employees with 24/7 support and shortens resolution times
within Teams. Porsche eBike Performance also added Freshworks' latest Freddy AI
(https://www.freshworks.com/freddy-ai/) capabilities, including the "always-on"
collaborator, and generative AI Freddy Copilot
(https://www.freshworks.com/freddy-ai/) assistant, to further improve agent
productivity. Using the Solution Article Generator, the IT team can auto-
generate solution articles from public sources and existing tickets to deflect
common issues.
"Freshservice's AI capabilities are the backbone of our IT operations," said
Alexander Wünsch, Chief Financial Officer at Porsche eBike Performance. "With
features like conversational support and the solution article generator, we are
now able to deliver intelligent and user-centric IT support. Freshservice is
simple and easy to understand, even for those without deep technical knowledge
or rigorous IT training."
While the IT team maintains the knowledge base in English, it also supports
employees who speak Croatian or German. With Freshservice's multilingual
knowledge base
(https://support.freshservice.com/en/support/solutions/articles/50000003719-
managing-your-knowledge-base-in-multiple-languages), users have immediate, self-
service access to helpful articles in their preferred language, saving time and
improving experience.
One major benefit of these features is their intuitiveness. Users and
administrators benefit from the balance of Freshworks' consumer-grade experience
with enterprise-grade capabilities to accomplish predictable tasks like incident
management, change management, problem management, and hardware or software
asset management - all in one place.
Mr. Wünsch noted that the impact has been notable, with fast implementation and
user adoption, a boost in IT governance and asset control, improved scalability
and efficiency, and a reduction in employee onboarding setup time from 30
minutes to seconds. Buoyed by its initial success, Porsche eBike Performance
plans to leverage Freshservice to continue scaling its IT infrastructure. The
platform's versatility opens up possibilities for extending the service catalog
to departments like HR and Facilities, unlocking even more business value.
"Freshworks AI-enabled IT service solutions have had a tangible impact on
Porsche eBike Performance's business and a positive impact on agent's
productivity," said John Crossan, Senior Vice President and General Manager of
Europe at Freshworks. "We're delighted that Freshservice is at the heart of such
a powerful company's AI transformation."
About Porsche eBike Performance GmbH
Porsche eBike Performance GmbH, based in Ottobrunn near Munich, Germany,
develops pioneering electric drive systems for e-bikes. These include the
compact lightweight drive systems from FAZUA for agile e-bikes and, in future,
high-performance drive systems from the Porsche brand. These will be distributed
to bike manufacturers worldwide from the middle of the current decade. As well
as motors, the drive systems include batteries and the necessary software
architecture for connectivity solutions. These are developed at the head office
in Ottobrunn and by the subsidiary Porsche eBike Performance d.o.o. near Zagreb,
Croatia. Dr. Ing. h.c. F. Porsche AG is the majority shareholder of Porsche
eBike Performance GmbH. www.porsche-ebike-performance.com (http://www.porsche-
ebike-performance.com)
About Freshworks
Freshworks Inc. (NASDAQ: FRSH) creates AI-boosted business software anyone can
use. Purpose-built for IT, customer support, and sales and marketing teams, our
products are designed to let everyone work more efficiently and deliver more
value for immediate business impact. Headquartered in San Mateo, California,
Freshworks operates around the world to serve more than 66,000 customers,
including American Express, Blue Nile, Bridgestone, Databricks, Fila, and
OfficeMax. For the freshest company news, visit www.freshworks.com
(http://www.freshworks.com) and follow us on Facebook
(https://www.facebook.com/FreshworksInc/), LinkedIn
(https://www.linkedin.com/company/freshworks-inc/), and X
(https://twitter.com/FreshworksInc).
© 2024 Freshworks Inc. All Rights Reserved. Freshworks, Freshservice and Freddy
AI and any associated logo are trademarks of Freshworks Inc. All other company,
brand and product names may be trademarks or registered trademarks of their
respective companies. Nothing in this press release should be construed to the
contrary, or as an approval, endorsement or sponsorship by any third parties of
Freshworks Inc. or any aspect of this press release.
Media Relations Contact
Abigail Watts
pr@freshworks.com
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