iSON Xperiences announces leadership transition with appointment of Vitul
Kwatra as Global Chief Executive Officer

EQS-News: iSON Xperiences / Key word(s): Miscellaneous
iSON Xperiences announces leadership transition with appointment of Vitul
Kwatra as Global Chief Executive Officer

19.06.2024 / 19:40 CET/CEST
The issuer is solely responsible for the content of this announcement.

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iSON Xperiences is steadfast in its confidence that under Vitul's
leadership, clients, business partners, and employees can expect the same
level of passion, commitment, and support

DUBAI, United Arab Emirates, June 19, 2024/APO Group/ -- iSON Xperiences (
https://iSONXperiences.com/), a global leader in Customer Experience
Management (CXM) and Business Process Outsourcing (BPO) announced the
appointment of Vitul Kwatra as its incoming Global Chief Executive Officer,
effective this month. Vitul Kwatra succeeds Pravin Kumar, who has served as
Global CEO since the company's founding in 2011.

A Legacy of Excellence and a Vision for the Future

"After many years of dedicated service and unwavering commitment to our
company's growth and success since its inception, Pravin Kumar will be
stepping down from the role of Global Chief Executive Officer to take on a
new role as Vice-Chairman of the Board," said Vivek Gupta, Chairman of the
iSON Xperiences Board. "Having an industry thought leader of his calibre on
our side will be invaluable."

Gupta continued, "Pravin's tenure has been marked by substantial growth and
successful entry into new markets. We are immensely grateful for his
leadership, vision, and tireless efforts in steering the company through
many challenges. His legacy will continue to inspire us as we embark on the
next chapter of our journey."

Welcoming a New Era of Growth and Opportunity

"We are thrilled to welcome Vitul Kwatra as our new Global CEO," Gupta
continued. "He brings more than 25 years of experience in both strategic
leadership and hands-on management within leading organizations, including
almost a decade with iSON Xperiences. During this time, he has played a
pivotal role in driving the company's growth and expansion across multiple
geographies and service lines. His deep understanding of our business,
coupled with his exceptional leadership skills, makes him the ideal
candidate to lead iSON Xperiences into the next phase of its evolution."

iSON Xperiences is steadfast in its confidence that under Vitul's
leadership, clients, business partners, and employees can expect the same
level of passion, commitment, and support.

Distributed by APO Group on behalf of iSON Xperiences.

Download image: https://apo-opa.co/3VMi9ob

About Vitul Kwatra:
Vitul Kwatra is a seasoned global professional with over 28 years of
experience and a remarkable track record of working with multinational
conglomerates in the BT 100 and Fortune 500 sectors. Prior to joining iSON
Xperiences, Vitul held the position of Group Director: Go to Market
Excellence - Africa at Bharti Airtel Netherlands BV. In this role, he led
the strategy, vision, and enablement of market-facing functions including
Retail Distribution and Customer Experience across 17 countries in Africa.
He also served as the India Business Head for the NRI segment at CITIBANK.
Vitul has been at the helm of strategic roles with renowned corporations
such as General Electric and American Express. At GE-SBI cards, he served as
Customer Engagement Head, driving service excellence and revenue generation.
Throughout his career, Vitul's contributions culminated in numerous
prestigious awards including the GE India President's Award, People's
Champion Award at GE, and Operation Excellence Award at Citibank.

About iSON Xperiences:
Ranked among the top global Customer Experience Management (CXM) players in
Africa, iSON Xperiences provides a flexible enablement platform for
businesses that need help scaling up their workforce, daily business
operations, debt collection solutions, or expansion into Africa. With a
workforce of over 18,000 employees spanning 19 countries, we take pride in
serving a vast base of 50 million global customers and skilfully managing
over 500 million transactions each month. Our expertise spans Telecoms,
BFSI, Energy, Media, Government, Retail, Aviation, and E-commerce,
partnering with top brands and startups. Committed to tailored CX solutions,
we prioritize innovation, customer delight, and affordability, reshaping
global experiences and creating meaningful job opportunities.

For further information, contact: Michelle.Mogo@isonxperiences.com


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