ATLANTA and LONDON, May 07, 2024 (GLOBE NEWSWIRE) -- Descartes Systems Group
(Nasdaq: DSGX) (TSX:DSG), the global leader in uniting logistics-intensive
businesses in commerce, released findings from Online Buying Grows, But Too Many
Consumers Still Experiencing Delivery Woes
(https://engage.descartes.com/descartes-insights/items/online-buying-grows-but-
too-many-consumers-still-experiencing-delivery-woes), its third annual consumer
sentiment study of ecommerce home delivery. The study shows that 39% of
respondents made more online purchases in the period surveyed this year compared
to last year, and that 57% made purchases in at least one new product category
this year. While the study revealed that consumers in every demographic are
increasing the volume and frequency of their online purchases, 67% of those
surveyed encountered delivery problems.
What's more, delivery issues were also cited in the study as a potential barrier
to future online buying. When consumers were asked what would put them off
making more online purchases in the future, 21% indicated they have had negative
delivery experiences, 20% said deliveries are not reliable and 17% have been
dissatisfied with the delivery process. Additionally, according to the study,
63% of those who experienced delivery problems took some form of action that had
negative consequences for the retailer or delivery company (see Figure 1).
Figure 1: Consumer actions in the face of delivery problems
Source: Descartes & SAPIO Research "While the third year of this study reveals the industry is achieving small,
year-over-year improvements across a number of dimensions related to home
delivery performance, the level of consumer dissatisfaction remains high," said
Chris Jones, EVP Industry at Descartes. "Mediocre delivery performance and
inconsistent delivery experiences are, however, solvable problems. There are
market proven strategies, operational best practices and technology solutions
that retailers and delivery companies can consider to cost-effectively provide
an optimal home delivery experience tailored to consumers' delivery
preferences."
Descartes and SAPIO Research surveyed 8,000 consumers in Europe and North
America on their ecommerce buying behavior during the first three months of
2024. The goal was to gain a comprehensive view of the state of ecommerce and
home delivery performance by understanding, for example, the reasons for
increases or decreases in ecommerce purchases, the different types of goods
purchased, the frequency of purchases, delivery preferences, delivery
experiences and the impact of delivery failures on retailers and their delivery
agents. The study also examines how consumer behaviors and perceptions vary
across demographics. For the full report, read Online Buying Grows, But Too Many
Consumers Still Experiencing Delivery Woes
(https://engage.descartes.com/descartes-insights/items/online-buying-grows-but-
too-many-consumers-still-experiencing-delivery-woes).
Learn more about Descartes' Home Delivery Solutions
(https://www.descartes.com/resources/knowledge-center/home-delivery-resource-
center) and its Ecommerce Shipping & Fulfillment Solutions
(https://www.descartes.com/solutions/ecommerce-shipping-fulfillment).
About Descartes
Descartes (Nasdaq:DSGX) (TSX:DSG) is the global leader in providing on-demand,
software-as-a-service solutions focused on improving the productivity, security
and sustainability of logistics-intensive businesses. Customers use our modular,
software-as-a-service solutions to route, track and help improve the safety,
performance and compliance of delivery resources; plan, allocate and execute
shipments; rate, audit and pay transportation invoices; access global trade
data; file customs and security documents for imports and exports; and complete
numerous other logistics processes by participating in the world's largest,
collaborative multimodal logistics community. Our headquarters are in Waterloo,
Ontario, Canada and we have offices and partners around the world. Learn more
at www.descartes.com (http://www.descartes.com/), and connect with us
on LinkedIn (https://www.linkedin.com/company/descartes-systems-
group) and Twitter (https://twitter.com/descartessg).
Global Media Contact
Cara Strohack
Tel: +1(800) 419-8495 ext. 202025
cstrohack@descartes.com (mailto:cstrohack@descartes.com)
Cautionary Statement Regarding Forward-Looking Statements
This release contains forward-looking information within the meaning of
applicable securities laws ("forward-looking statements") that relate to
Descartes' solution offerings and potential benefits derived therefrom; and
other matters. Such forward-looking statements involve known and unknown risks,
uncertainties, assumptions and other factors that may cause the actual results,
performance or achievements to differ materially from the anticipated results,
performance or achievements or developments expressed or implied by such
forward-looking statements. Such factors include, but are not limited to, the
factors and assumptions discussed in the section entitled, "Certain Factors That
May Affect Future Results" in documents filed with the Securities and Exchange
Commission, the Ontario Securities Commission and other securities commissions
across Canada including Descartes' most recently filed management's discussion
and analysis. If any such risks actually occur, they could materially adversely
affect our business, financial condition or results of operations. In that case,
the trading price of our common shares could decline, perhaps materially.
Readers are cautioned not to place undue reliance upon any such forward-looking
statements, which speak only as of the date made. Forward-looking statements are
provided for the purposes of providing information about management's current
expectations and plans relating to the future. Readers are cautioned that such
information may not be appropriate for other purposes. We do not undertake or
accept any obligation or undertaking to release publicly any updates or
revisions to any forward-looking statements to reflect any change in our
expectations or any change in events, conditions or circumstances on which any
such statement is based, except as required by law.
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