LONDON and ATLANTA, Oct. 31, 2023 (GLOBE NEWSWIRE) -- Descartes Systems Group
(Nasdaq:DSGX) (TSX:DSG), the global leader in uniting logistics-intensive
businesses in commerce, announced that U.K.-based Spacepro is using the
Descartes Customer Engagement Platform(TM) to enhance the customer journey within
its after-care department, which services its sliding door and interior solution
products for construction, newbuild and online consumers nationwide.
"As we work towards achieving best-in-class service, gaining valuable insights
into the final leg of the customer journey is critical," said Neil Martin, Sales
Director at Spacepro. "By using the Descartes solution to create opportunities
for real-time customer engagement in our field service operations, we've
significantly reduced access issues and gleaned insightful responses regarding
the customer experience. Expanding this smart add-on beyond the initial
deployment to our national fleet will allow us to extend the proven benefits to
our entire customer base."
The cloud-based Descartes Customer Engagement Platform helps companies elevate
the quality of the customer experience while driving operational efficiencies
and lowering costs in last-mile delivery and field service. Companies can
automate customer communication before, during and after deliveries or service
appointments with a branded web-based customer portal that supports real-time
ETA tracking, provides chat options, and captures customer feedback. By
leveraging technology to easily engage with customers throughout the delivery or
appointment lifecycle, companies can decrease inbound call volumes for order
status and ETAs, reduce no-access rates and failed appointments, receive
actionable and timely customer feedback, streamline click and collect options
for order collection and increase customer retention and customer satisfaction.
"We're pleased to help Spacepro better empower its customers to receive services
on their terms," said Gary Taylor, Director, Sales at Descartes. "Customer
expectations have been reshaped by ecommerce, food delivery and ride-hailing
apps, making customer engagement a critical strategy for B2C and B2B businesses
alike. Descartes' real-time customer engagement technology helps companies
capitalize on the opportunity to differentiate themselves in final mile delivery
performance where delivery excellence is a must-have."
About Spacepro
Spacepro is a brand of Home Decor GB Ltd, one of the leading suppliers of
sliding doors and interior solutions in Europe, supplying products into DIY,
construction, newbuild and online channels. Proudly manufacturing in Sheffield
for over 45 years, we are the UK market leader in Sliding Wardrobes
manufacturing over ¼ million doors each year. We take great pride in our
products and service, retaining complete control of the development process from
identifying consumer needs and initial concept drawings, to design and
prototyping. For more information, visit https://spacepro.co.uk/.
About Descartes
Descartes (Nasdaq:DSGX) (TSX:DSG) is the global leader in providing on-demand,
software-as-a-service solutions focused on improving the productivity, security
and sustainability of logistics-intensive businesses. Customers use our modular,
software-as-a-service solutions to route, track and help improve the safety,
performance and compliance of delivery resources; plan, allocate and execute
shipments; rate, audit and pay transportation invoices; access global trade
data; file customs and security documents for imports and exports; and complete
numerous other logistics processes by participating in the world's largest,
collaborative multimodal logistics community. Our headquarters are in Waterloo,
Ontario, Canada and we have offices and partners around the world. Learn more
at www.descartes.com (http://www.descartes.com/), and connect with us
on LinkedIn (https://www.linkedin.com/company/descartes-systems-
group) and Twitter (https://twitter.com/descartessg).
Global Media Contact
Cara Strohack
Tel: +1(800) 419-8495 ext. 202025
cstrohack@descartes.com (mailto:cstrohack@descartes.com)
Cautionary Statement Regarding Forward-Looking Statements
This release contains forward-looking information within the meaning of
applicable securities laws ("forward-looking statements") that relate to
Descartes' last mile delivery solution offerings and potential benefits derived
therefrom; and other matters. Such forward-looking statements involve known and
unknown risks, uncertainties, assumptions and other factors that may cause the
actual results, performance or achievements to differ materially from the
anticipated results, performance or achievements or developments expressed or
implied by such forward-looking statements. Such factors include, but are not
limited to, the factors and assumptions discussed in the section entitled,
"Certain Factors That May Affect Future Results" in documents filed with the
Securities and Exchange Commission, the Ontario Securities Commission and other
securities commissions across Canada including Descartes' most recently filed
management's discussion and analysis. If any such risks actually occur, they
could materially adversely affect our business, financial condition or results
of operations. In that case, the trading price of our common shares could
decline, perhaps materially. Readers are cautioned not to place undue reliance
upon any such forward-looking statements, which speak only as of the date made.
Forward-looking statements are provided for the purposes of providing
information about management's current expectations and plans relating to the
future. Readers are cautioned that such information may not be appropriate for
other purposes. We do not undertake or accept any obligation or undertaking to
release publicly any updates or revisions to any forward-looking statements to
reflect any change in our expectations or any change in events, conditions or
circumstances on which any such statement is based, except as required by law.
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